Jounjip Extended Warranty Terms of Service

Subject to the terms and conditions of this warranty, Jounjip extends a warranty against defects in material and workmanship to the original consumer user (defined below) of the products manufactured by Jounjip (the “Products”) beginning from the date of purchase by the original user. Please see below for specific Product warranty periods and details.

Jounjip will: Upon return of the defective Product to Jounjip for inspection, free and clear of all liens and encumbrances and accompanied by the statement of defects and proof of purchase from an authorized seller, Jounjip will, at its sole option, replace the Product with new or remanufactured product (as applicable) or refund the purchase price in exchange for the Product. Because Jounjip cannot control the quality of products sold by unauthorized sellers, this warranty applies only to Products that were purchased directly from Jounjip on Amazon or on our official website. Products with no proof of purchase and no registration of warranty will not be accepted. In some cases Jounjip may offer compensation for the original user to have the repairs done by a third party service or provide compensation for replacement parts purchased by the original user. 

Original user is: Responsible for all costs associated with shipping the product back to Jounjip and providing all documentation identifying them as the original purchaser as well as proof of purchase (receipt, order number, original box)

What is Not Covered: The following costs, expense and damages are not covered by the provisions of this warranty: (i) back charges or labor costs including, but not limited to, such costs as the removal and reinstallation of the Product or for normal maintenance; (ii) shipping and freight expenses required to return the Product to Jounjip; (iii) failures, defects or damage (including, but not limited to, any alterations and manipulations) caused by the Original User, any third party or third party products, service or system connected or used in conjunction with the Product; (iv) any incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages; or (v) normal wear and tear.

Additionally, the warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals. 

All Warranties are subjected to the manufacturers (Jounjip) discretion. All Warranties must be accompanied by a warranty reference number. Any products sent back to Jounjip without authorization will not be accepted and sender assumes all liability and shipping costs for the unauthorized return. 

Jounjip’s maximum liability hereunder is limited to the original purchase price of the Product. 

Subject to the terms and conditions of this warranty, Jounjip Brand (“Jounjip”) extends a limited lifetime mechanical and finish warranty and a limited one-year warranty to the original consumer user (“Original User”) of our Jounjip brand product (“Products”) against defects in material and workmanship as long as the Original User occupies the residential premises upon which the Product was originally installed for and the products were used in a non commercial way.

For more information or if you have questions about our warranties, products, and or general inquiries please email us at jon@jounjip.com

To initiate a warranty claim, please fill out the form below: